Refund policy

Refund and Return Policy


Last Updated: February 7, 2026

 

At Zanza, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Return Window

You have 7 days from the date you received your item to request a return. After this period, we unfortunately cannot offer you a refund or exchange.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging with all tags attached.

  • You must have the receipt or proof of purchase.

3. Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (like food or flowers).

  • Personal care goods (like beauty products or undergarments).

  • Custom-made or personalized orders.

  • Items purchased during a "Final Sale."

4. The Process

  1. Request: Email us at [contact.zanzaa@gmail.com] with your order number and reason for return.

  2. Approval: Once approved, we will provide instructions on where to send your package.

  3. Inspection: After receiving your return, we will inspect the item and notify you of the approval or rejection of your refund.

5. Refunds

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

6. Shipping Costs

  • Defective/Wrong Items: If the return is due to our error, Zanza will cover the return shipping costs.

  • Change of Mind: For standard returns, the customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.